HR Case Management Platform
HR case management designed by Request HR
Experience Useable HR Case Management
HR team members now have the ability to resolve requests faster than ever. Send requests to other team members for input to ensure the right HR team members are providing the right expertise.
35%+ productivity increases
Secure data access & backup
Identify people questions and challenge trends
Increase workforce satisfaction with HR
Improve HR Service Delivery by having HR questions and inquiries stored in single place, accessible from any device or location.
Our HR Case Management solution gives your HR team the ability to effectively manage and resolve all requests reducing operational expenses and improving employee satisfaction.
White Paper
Learn more about how RequestHR supports improved HR customer experiences and simplified HR delivery
Case Management for HR Pros Key features
- HR requests and questions automatically routed to the correct HR function / sub-function based on request type
- Ability to transfer cases to specific team members to maintain a balanced workload
- Secure case / document access (e.g., ability to limit views of sensitive HR cases)
- Create timing target to cases and receive automatic reminders to ensure cases are resolved in a timely matter
- Simple, easy-to-read dashboard showing open and resolved cases by type allowing HR teams to see what’s in-progress vs. resolved.
Support and track HR questions and tasks better with RequestHR tools
HR Case Management
The ability to request and submit HR / people-related questions is the foundation of effective business-facing HR. The process should be simple and easy-to-use as well as enable team members to get HR questions resolved quickly by the best HR team member. RequestHR’s HR Case Management tools can be quickly configured so that the right HR team member gets the request and is able to collaborate with the right team members to resolve.
Self-Service Portal
When Employees, Managers and HR Business Partners have access to the information that makes each of them self-sufficient and productive that is the basis of HR Transformation. RequestHR’s Self-Service portal can be accessed from anywhere, at any time from virtually any device including tablets and smartphones. Ease of access, configurability, and Google-like search capabilities make Self-Service a practical and convenient tool.
Knowledge Base
Employees, People Managers, and HR professionals alike can access important policy information with less effort. RequestHR’s Knowledge supports next-level HR Service Delivery. Often, many of the productivity gains HR Shared Service Centers aim to achieve, relies on the Knowledge Base to deliver with over 70% Tier 0 Resolution rate simply by having the right information easily accessible when employees and people managers need it.
Real-Time Dashboard
True HR Professionals understand that data-driven insights are essential to ensure the right work is done at the right time by the right team members. RequestHR’s time-based dashboards allows HR leaders to understand where HR work is getting done and how long it takes. Cases can be prioritized so HR team members can stay organized and focused on the right cases to improve HR effectiveness and satisfaction.
Integrates with
